Mobile Finance Manager / Mobile Locator

The competition for financial institution customers has traditionally relied on providing the best combination of products and customer service. However, in the last decade, the emphasis has shifted to which technology will provide customers with the best access to a financial institution's products and services.

Providing mobile access to information on your ATM and branch locations, hours, etc. will please your customers and improve usage of your existing facilities. Mobile Locator™ enables your customers to quickly lookup the closest ATM, check branch hours, or lookup and auto-dial your phone services all by using their cell phone. Mobile Locator is easy to implement and will also give you data on the mobile service usage of your customers.

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The widespread popularity of Interactive Voice Response systems for over-the-phone banking shows that customers need and desire 24/7 access to their accounts, but IVR has its limitations. IVR customers are unable to see all their account balances at once, have no record of transactions and must navigate a cumbersome menu to access services. IVR also only allows for one level of user authentication.

Online banking, using a computer connected to the Internet, extends customers' ability to manage their finances, and has justifiably soared in popularity. In just five years, from 2000 to 2005, the number of customers taking advantage of online banking has grown by 47 percent. The ability to view multiple account balances simultaneously, to have a visual confirmation of transactions, and to save transaction histories give it a power that goes far beyond IVR, appealing especially to the new computer generation.

It was only a matter of time before the technology would be developed to allow customers to break free from their computers and achieve 24/7 access to their finances directly from their SmartPhone enabled cell phone or mobile device. Mobile Finance Manager™ creates an entirely new class of financial services - mobile online banking.

There were many obstacles to overcome in developing this technology, including security issues, connectivity, and ease-of-use. AccessSoftek has met all of those in an affordable and secure package that provides banking customers with powerful on-the-go access to their accounts, while benefiting a financial institution's bottom line.

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